Privacy policy

Last updated: 8 July 2026

Hermit Collectables respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, contact us or otherwise interact with our store.

1. Information We Collect

When you visit our store, place an order, contact us or interact with our services, we may collect personal information including:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and transaction information
  • Payment-related information
  • Communications you send to us
  • Information about your device, browser and Internet Protocol (IP) address
  • Information collected through cookies and similar technologies

We collect this information when necessary to provide our products and services, process transactions, communicate with you and operate our business.

2. How We Use Your Information

We may use your personal information to:

  • Process, fulfil and deliver your orders
  • Process payments and transactions
  • Provide customer service and respond to enquiries
  • Communicate with you about your orders
  • Manage returns, refunds and other customer requests
  • Improve our website, products and services
  • Detect and prevent fraud, misuse or security issues
  • Comply with applicable legal and regulatory obligations
  • Send marketing communications where you have provided consent or where otherwise permitted by law

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us.

3. Shopify

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

Shopify may collect, process and store personal information in connection with your use of our store. Your information may be processed by Shopify and its service providers in accordance with their own privacy practices and applicable laws.

For more information about how Shopify handles personal information, please refer to Shopify’s Privacy Policy.

4. Payments

Payments made through our store are processed by Shopify and/or third-party payment providers.

We do not directly store your complete payment card details. Payment information is handled by the relevant payment provider in accordance with applicable security standards and its own privacy policy.

5. Disclosure of Personal Information

We may disclose your personal information to third parties where necessary to operate our business and provide our products and services.

These third parties may include:

  • Shopify
  • Payment processors
  • Shipping and delivery providers
  • Website and technology service providers
  • Marketing and analytics providers
  • Professional advisers and service providers

We only disclose personal information where reasonably necessary for these providers to perform services on our behalf or where required or permitted by law.

We may also disclose personal information where necessary to protect our rights, investigate suspected fraud or unlawful activity, enforce our Terms of Service or comply with a legal obligation.

6. International Data Transfers

Some of our service providers may operate or store information outside Australia.

As a result, your personal information may be processed or stored in other countries and may be subject to the laws of those jurisdictions.

Where appropriate, we take reasonable steps to ensure that personal information disclosed to overseas service providers is handled appropriately and in accordance with applicable privacy requirements.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember your preferences, understand how visitors use our website, improve our services and support marketing and advertising activities.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Where required, we will provide options for managing your cookie and privacy preferences.

8. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes and enforce agreements.

When personal information is no longer required, we may delete, destroy or de-identify it where appropriate.

10. Your Privacy Rights

Depending on the laws that apply to you, you may have rights relating to your personal information, including requesting access to or correction of personal information we hold about you.

You may also contact us if you have a question or complaint about how your personal information has been handled.

To make a privacy request or enquiry, please contact us using the details provided below.

11. Children’s Privacy

Our website and products are not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.

12. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal obligations.

Any changes will take effect when the updated Privacy Policy is published on our website. The date at the top of this policy indicates when it was last updated.

14. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

Hermit Collectables

Email: hermitcollectables@gmail.com

Australia