Refund policy
We want you to be happy with your purchase from Hermit Collectables. Please read our refund and returns policy carefully before making a purchase.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
Items that have been used, damaged after delivery or returned without their original packaging may not be eligible for a return.
To request a return, please contact us at Hermit Collectables before sending your item back.
Returns sent without prior authorisation may not be accepted.
Change of Mind Returns
We may accept returns for change of mind within 30 days of delivery, provided the item is unused, undamaged and in its original packaging.
Customers are responsible for return shipping costs for change of mind returns.
Original shipping charges are non-refundable for change of mind returns.
Please choose your product and size carefully before placing your order.
Damaged or Defective Items
Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged or if you have received the incorrect item.
To help us assess the issue, we may ask you to provide:
- Your order number
- A description of the issue
- Clear photographs of the product and any damage
- Clear photographs of the shipping packaging where relevant
If we determine that the item is faulty, damaged or incorrect, we will work with you to provide an appropriate solution in accordance with your rights under Australian Consumer Law.
Acrylic Products
Our acrylic display cases should be handled with care.
Damage caused by misuse, improper handling, accidents, modifications or normal wear and tear is not considered a product defect.
Minor variations or imperfections that do not affect the reasonable use or functionality of the product may not be considered defects.
Return Shipping
If a return is accepted due to a change of mind or other circumstances that are not the result of a faulty, damaged or incorrect product, the customer is responsible for the cost of returning the item.
If the product is confirmed to be faulty, damaged on arrival or incorrect, Hermit Collectables will provide an appropriate remedy in accordance with Australian Consumer Law.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If your refund is approved, it will be processed to your original payment method.
Please allow time for your bank or payment provider to process and display the refund.
Original shipping charges are not refundable for change of mind returns.
Lost or Missing Parcels
If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the delivery with the shipping carrier.
Please allow a reasonable amount of time for carrier delays and tracking updates before contacting us about a missing parcel.
Australian Consumer Law
Nothing in this Refund Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law that cannot legally be excluded, restricted or modified.
Contact Us
If you have any questions about returns, refunds or damaged products, please contact:
Hermit Collectables
Email: hermitcollectables@gmail.com
Location: Victoria, Australia